RiseONRx is operated by RISEONRX INC (Ontario Corporation No. 1001708518). Registered office: Suite 163, 1720 Howard Ave, Windsor, Ontario N8X 2R8, Canada. In these Terms, “we,” “us,” and “RiseONRx” mean RISEONRX INC.
By accessing or using riseonrx.ca or the RiseONRx patient platform, you agree to these Terms of Use. If you do not agree, do not use the service.
RiseONRx is a virtual-care platform that connects patients with physicians registered with the College of Physicians and Surgeons of Ontario, and that transmits prescriptions to licensed pharmacies for dispensing. We are not a pharmacy, a hospital, or an emergency service. We do not practise medicine and we do not dispense medication.
Not for emergencies.
RiseONRx is not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department.
If you are in emotional distress or thinking about suicide, call or text 988, the Suicide Crisis Helpline, at any time.
You must be 18 years of age or older and located in Canada to use our clinical services. We confirm your location as part of the assessment, and assessments from outside a province our physicians are licensed in are not accepted.
RiseONRx is designed primarily for virtual care. A physician may determine that an in-person examination, laboratory testing, diagnostic testing, or other in-person care is needed before treatment can begin or continue.
All clinical decisions are made by the treating physician, exercising their own professional judgement based on your individual health profile. RiseONRx does not direct, override, or influence those decisions, and no clinical decision is made automatically or by an algorithm.
Completing an assessment or providing payment information does not guarantee a prescription or any specific treatment. A physician may determine that treatment is not clinically appropriate for you, may recommend a different course of care, or may require further information, testing, or an in-person assessment first.
RiseONRx does not dispense prescription medication. If your physician issues a prescription, it is transmitted to a licensed pharmacy, which dispenses the medication and is responsible for that dispensing. The dispensing pharmacy’s identity and contact information are provided to you as part of the fulfilment process. Your relationship with the pharmacy in respect of dispensing is with that pharmacy.
The choice of pharmacy is yours. You may ask the treating physician to send your prescription to a pharmacy you choose rather than to the pharmacy RiseONRx works with, and we do not require you to use a particular pharmacy as a condition of care.
If you want your prescription sent elsewhere, tell us at support@riseonrx.ca or 1-226-773-5055 as early as you can, and we will tell you what that means for your order before it goes any further.
Any medication can cause side effects. Read the information supplied with your medication by the dispensing pharmacy, follow the storage and dosing instructions, and do not change or stop a prescribed treatment without medical guidance.
If you experience a side effect or your health changes while you are on treatment, tell your care team through the secure messaging channel in your patient account so your physician can review it. Secure messaging is not monitored around the clock and must not be used for urgent problems. If your symptoms are severe, or you think you may be having a medical emergency, call 911 or go to your nearest emergency department rather than waiting for a reply.
You may also report a suspected side effect directly to Health Canada through its Canada Vigilance Program. Reporting to Health Canada does not replace telling your care team.
Where treatment is offered, you will see the full price before you provide payment information.
When you complete checkout we place a pre-authorization hold on your card for the disclosed amount. A hold is not a charge. Your card is only charged when the treating physician approves your treatment. If the physician does not approve treatment, the hold is released and you are not charged. While your case is under review, the hold may be re-placed before it lapses so that the authorization remains valid; this does not increase the amount you are charged.
Ongoing prescribing and renewals are subject to clinical review. Your physician may require updated health information, monitoring, testing, or follow-up before continuing or changing treatment. Nothing in these Terms entitles you to an automatic refill or renewal.
Our Privacy Policy forms part of these Terms and describes how we collect, use, disclose, and protect your personal and health information.
You may not attempt to gain unauthorized access to the platform or to another person’s account, interfere with its operation, or use it to submit false information or to obtain medication other than for your own legitimate medical use. We may suspend or terminate access where we reasonably believe these Terms have been breached, subject to our obligations to support continuity of care.
We may update these Terms. The “last updated” date above reflects the current version, and material changes will be brought to your attention before they apply to you.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, and the courts of Ontario have jurisdiction over any dispute arising from them.
Nothing in this section removes any right or protection you have under the consumer protection law of the province or territory where you live, and nothing in these Terms affects the professional obligations your physician owes you under the law of the province or territory in which they are licensed.
RISEONRX INC
Suite 163, 1720 Howard Ave, Windsor, Ontario N8X 2R8, Canada
Email: hello@riseonrx.ca
Telephone: 1-226-773-5055
